Abstract

The first section of this course describes how the CMII principles correlate with legal liabilities. It will show that a product which is not "as promised" is due to a failure in CM.
The second section will review some of the most popular industry standards and process improvement initiatives which, in turn, are correlated with the best CM practices as represented by the CMII model.
The third section describes why the highest priority for improving the financial bottom line is to reduce the Cost-of-Sales and why reducing intervention resources is the first and most important step towards reducing costs. The third section also shows how the prerequisites for being lean and agile are already built into the CMII model.
The fourth section describes how to build a business case for implementing CMII that includes how to benchmark other CMII implementations and select the right subject matter experts to help build the case. A complete set of CMII operating standards are included in the supplement.

Outline

MINIMIZE LEGAL LIABILITIES
A. CM Products, Persons and Breaches
B. Contract Law and Tort Law
C. Disclaimers, Immunity, Fraud and Qui Tam
D. Patents, Copyrights and Data Rights

BUSINESS PROCESSESS AND LESSONS LEARNED
E. Quality Standards, Awards and Views
F. Business Process Breakthroughs
G. Cost Accounting and Financial Reporting
H. Best CM Practices per CMII

CMII AS A CORE BUSINESS PROCESS
I. Cost of CM and Cost of Sales/Services
J. CM Process Value and Maturity
K. Lean and Agile; Prerequisites Built-In
L. The CMII Model

BUILD THE BUSINESS CASE
M. Define Problem and Justify Solution
N. Benchmark to Enhance Business Case
O. Get Input from Subject Matter Experts
P. Course Review and Summary

Supplement: Strategic Business Plan, CMII Operating Standards, CMII Tenets and Templates

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